This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Overview
- Official government approved trainer for Provide Responsible Service of Alcohol SITHFAB021 0nline RTO#45332
- Money back guarantee*
- It takes just 2 minutes to begin then complete the course at your own pace over a maximum of 12 weeks.
- Start now and receive your RSA statement of attainment today** you can be qualified to work tonight.
- Valid in all states including the ACT, QLD, NT, TAS, and WA (Note if needed buy the state specific online courses for NSW and Vic)
- Online learning and assessment – start and stop as you please
- Simulated environments to gain confidence
- RSA online single fee – No additional fees and charges
- Fully qualified RSA trainers are available during business hours.
- True to life fully interactive simulations for you to practice refusal of service to a range of customers.
- Please read our student guide (PDF, 745 KB) or more about your rights
- More information available on our dedicated Online RSA website.
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Pre Requisite
None
Application of the Unit
Responsible practices must be undertaken wherever alcohol is served or sold, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.
This unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; retail liquor salespersons; winery, brewery and distillery cellar door staff and supplier sales representatives. It also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for RSA management.
What you will learn
Between 6-8 hours of engaging online content and demonstration of skills with a work place assessment and an additional supplementary reading there is plenty of opportunity in this course for you to understand how to:
- Legally sell, serve and promote alcohol
- Measure standard drinks and advise patrons
- Assess and monitor the levels of intoxication of patrons
- Sell or serve alcohol responsibly
- Assist customers to drink within appropriate limits
- Assess alcohol-affected customers and identify customers to whom sale or service must be refused
- Refuse to provide alcohol to intoxicated patrons
- Detect and prevent underage drinking
Learning Outcome
A statement of attainment for the nationally recognised unit of competency
- SITHFAB021 – Provide Responsible Service of Alcohol
This Qualification will be Valid in the Following States
- Queensland
- Northern Territory
- Western Australia
- Australian Capital Territory
- Tasmania - We are an approved online training provider with TAS government
- South Australia - We are an approved online training provider with SA Government
- Victoria (choose Victorian specific course) We are an approved training provider with Vic Government
- New South Wales (Choose New South Wales Government approved specific course)
Pathways Information
Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Roles and Quality Assurance
5 Star Online Training RTO#45332 is responsible for the quality of the training and assessment that you will receive. As a Registered Training Organisation (RTO) we must:
- Provide quality training and assessment - More details
- Comply with the Standards for RTOs 2015 – More details
- Issue AQF certification – More details
- Click here for more information regarding your consumer rights.
Before purchase please review this additional Information
Please review the following documents:
How will you be assessed?
This RSA training combines online learning and assessment plus video demonstration of skills in a physical simulated environment. The online component of the RSA training is broken into several topics or sections. At the end of each section you will have to pass a check your progress quiz, after which a formal assessment will be presented and you will be required to answer all questions correctly online. If you get a question wrong you will be directed to review the course material after which you may reattempt the question. If you give the wrong answer another two times you will be locked out of the quiz, at which point you will need to contact a qualified trainer for assistance.
If you get stuck, our qualified and experienced RSA trainers are ready to help via our ticketing system, during business hours AEST. Once you lodge a ticket our trainers will contact you back when they reach your ticket in the queue.
Case studies and a simulated bar environment require you to implement what you have learned in typical online practical scenarios. In addition, you will be required to create a suitable simulated environment for filming your practical demonstration of skills video assessment.
Your formal assessment activities have been mapped back to the Unit of Competency SITHFAB021 – Provide Responsible Service of Alcohol. This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol under state or territory legislation.
You will have 0.9 – 2.9 hrs of assessment across the following types of assessment:
Online Written Assessments:
- Section 01 Why Serve Alcohol Responsibly
- Section 02 Responsible Service of Alcohol (RSA)
- Section 03 Minors
- Section 04 Unduly Intoxicated and Disorderly Patrons
- Section 05 Responsible Hospitality
- Section 06 Other Issues
- SIMBAR Assessment
Interactive Simulations and Video Assessments:
- SIMBAR Preparing and Serving Standard Drinks
- SIMBAR Practical Demonstration of Skills Interactive Simulation
- SIMBAR Practical Demonstration of Skills Webcam Recording – Refusal of Service – Offering Food
- SIMBAR Practical Demonstration of Skills Webcam Recording – Refusal of Service – Emotional Distress
- SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Refusal of Service
- SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Warning
- SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Call Security
- SIMBAR Practical Demonstration of Skills Webcam Recording – Using Measures
As a registered training organisation we must:
- Provide quality training and assessment
- Comply with the standards for RTO's 2015
- Issue AQF certification
- Total training duration - 6-12 hrs depending on your past experience and learning ability
- Skill level - Easy
- Language - English
- Nationally recognised training
NSW Specific Course
5 Star Online Training's NSW specific online course has been approved by the New South Wales government to be delivered on behalf of L&GNSW and also complies with the national standard SITHFAB021.
VIC Specific Course
5 Star Online Training's VIC specific online course has been approved by the Victorian government to be delivered on behalf of Liquor Control Victoria and also complies with the national standard SITHFAB021.
Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).
During our course enrolment process you will be asked to provide your USI – or if you don’t already have one, we help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our online RSA. This is because these details must match for your statement of attainment to be validated by the Government system, otherwise, this may cause issues with the validity of your qualification.
In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case.
For more information see www.usi.gov.au
To ensure you receive an adequate level of support with your training and assessment, please consider the following questions.
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:
- Identification (ID) cards?
- Proof of age cards and driver’s licences?
- Statutory signage and warning signs?
- Wording within advertising or promotional material, such as in‑house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?
Do you believe that you have the numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
If you are not confident that you will understand any of the components of this online training, refer to our knowledge base or contact us and we will make arrangements to assist you in your training or offer you face to face training if available in your area.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol.
Certification requirements differ across states and territories. In most cases, all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff.
This unit covers the Responsible Service of Alcohol (RSA) skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences.
Existing Experience
If you feel that you have existing skills, knowledge and experience to meet the unit of competency we may be able to offer you a tailored learning pathway. Please contact us for further consultation.
Equipment and Requirements
- Australian residential and postal address
- Broadband Internet
- Latest version of a compatible web browser: Chrome (works best)
- Speakers or headphones
- Video recording device – your smart phone is perfect
- A desktop, laptop, iPad, tablet, or large size smart phone (7cm x 12cm). Note with iPhones you will need to click “Done” for each video sequence. More details
- Students must successfully complete a language, literacy and numeracy (LLN) assessment prior to starting the course
You will be required to demonstrate your skills in a suitable simulated industry environment via video - More details
If you feel that you have existing skills, knowledge and experience to meet the unit of competency and assessment requirements we may be able to offer you a tailored learning pathway. Please contact us for further consultation.
Course Pricing and Bundle Discounts
RSA Victoria (VIC)
$49
GST free
RSA for Victoria (VIC) valid in Vic, QLD, WA, ACT, NT, SA & TAS
RSA Queensland (QLD)
$39
GST free
RSA for Queensland (QLD) valid in QLD, NT, WA, ACT, SA & TAS
RSA Western Australia (WA)
$39
GST free
RSA for Western Australia (WA) valid in WA, QLD, NT, ACT, SA & TAS
RSA Aust. Capital Territory (ACT)
$39
GST free
RSA for the Australian Capital Territory valid in ACT, QLD, WA, NT, SA & TAS
RSA Northern Territory (NT)
$39
GST free
RSA for the Northern Territory (NT) valid in NT, QLD, WA, ACT, SA & TAS
*Includes a simulated industry environment
**Certificates (Statements of attainment) are issued the same day if training is completed during business hours