Refund policy for students

Students are entitled to a full refund within 7 days in the following circumstances:

• When a refund is requested within 7 days of purchase of the course AND
• When no course certificates or statements of attainment have been issued.
• When no cheating has been identified.
• Where 5 STAR ONLINE TRAINING cancels an in-class course or stops delivering an online course within the allowed learning duration.

Requests for refunds should be made by raising a support ticket and someone will respond  Mon to Fri, 9:00 am – 3:30 pm (AEST).