More time, more money, better staff

Being a hospitality manager is a massive juggling act of responsibilities, and one of the most difficult ones is staff.

We know how hard it is for you to find good people, train them up to a high standard, then keep your superstar team together.

Did you know:

• 70% of managers say the biggest staff issue is skill shortage followed by retention;
• 40% of staff leave within 90 days of employment due to lack of training, and;
• 70% of hospitality staff are disengaged in their workplace.

These figures are scary, especially as the quality of staff can make or break a venue’s reputation.

Making matters worse is the cost and time of one-to-one training in your workplace – time and money you already don’t have as you’re stretched thin with your workload and venue overheads.

But there is a solution.

One that will cut your training costs by up to 90% while taking your staff to the next level, with accreditation of their knowledge, so they can drive sales and lower costs while you have more time to concentrate on running the business, not putting out staff spot-fires.

Our company, 5 Star Hospitality Training, offers 14 courses – delivered 100% online –  that cover all the hospitality essentials.

The nature of online training means it can be done, anywhere, anytime, without you having to teach your staff yourself, giving you a direct saving in time and money.

Our courses:

• Take approximately 45 minutes to an hour to complete;
• Designed to work on mobile devices so training can be done anywhere, anytime;
• Deliver real learning outcomes due to the interactive videos and content, and;
• Have an overall satisfaction rating of over 9/10.

We offer high-end training in the following areas

• Upselling and Add-On-Sales -Teach staff the key knowledge and skills necessary to make sales and upsell in hospitality and make profits from existing customers.
• Greeting and Customer Service -Ensure that your staff have the key knowledge and skills to professionally greet and provide service to your customers
• Carrying and Clearing Food and Drinks– Teaching staff skills for carrying and clearing glasses and plates of food in hospitality ensures that staff can efficiently and safely carry more drinks or plates between the bar or kitchen and the table increasing productivity and saving labour costs.
• Reservations and Phone Etiquette -Due to high volumes of phone bookings venue managers should train staff to have a good understanding of how to effectively, politely and correctly take table reservations and bookings.
• Point of Sale Basics – Due to high adoption of point of sale technology in hospitality venue managers need staff to have a good understanding of the point of sale process and common systems.
• Attention to Detail – Customers value staff that pay attention to detail.  This course will teach staff the key items that require attention to detail.
• Fine Dining – Due to high margins from fine dining venue managers should teach skills and knowledge to staff so that know what is needed for finer dining.
• Beer and Cider – With the advent of the advent of boutique beer and cider with high margin Teaching your staff key facts about beer and cider and how to sell them will allow them to improve customer satisfaction and make more sales.
• Spirits – Spirit sales have high margin and it is essential that your staff have basic knowledge about the facts in order to engage with discerning customers and increase sales.
• Wine Knowledge – Having a basic knowledge of wine ensures that staff can meaningfully engage with customers about customers wine needs and hence maximise customer satisfaction and sales for your business
• Cocktails – Due to high margins from selling cocktails it’s wise to teach staff the skills and knowledge so that they can engage with customers and make cocktails.

For more information on these courses and bundles click here

As a special offer to your venue, we are thrilled to offer you a special training bundle pack of $50 per staff member. This bundle takes in all 14 courses and will take your staff’s skills to the next level, impress your customers, drive sales growth and save you time.

As an added bonus, we are also offering you a personal FREE gift of enrolment in our “Hospitality Business Essentials for Owners, Operators & Managers”.

This short course assists managers and owners to build a successful hospitality business. The course covers key procedures, tools, training, sales and financial skills necessary to avoid costly mistakes and oversight by reducing resource and cost while boosting sales.

We know how to make your staff better than ever because we’ve been in your shoes. Our content developers and trainers have managed some of the world’s best restaurants, bars, and hotels and are continually updating and creating new courses.

This industry experience and insider knowledge is what makes us one of Australia’s largest online hospitality training providers.

If you’re ready to save your business thousands of dollars while at the same time finding more time for yourself to devote to your other responsibilities, or to enrol in your FREE “Hospitality Business Essentials for Owners, Operators & Managers” give Brent a call on 0432 937 583 or email brent@5startraining.com.au.