This short course will give you an insight and understanding of all the different types of people, culture, beliefs and skills required to work in hospitality. This course will help you prepare and identify the key areas necessary to contribute and build a better and positive diverse workplace.
Customer Testimonials
“Enjoyed learning about all the different areas and how to apply them in the work place.”
“I liked the Interactive aspect as well as the attached pdf links used for reference.”
“I liked the training, especially the constructive response when I’ve answered wrong.”
What You Will Learn
- Cultural Diversity in the workplace – What is cultural diversity and how does it apply to Hospitality and the workforce
- Multiculturalism – current global standards and different communities.
- Different cuisines in Hospitality- The styles and diverse cuisines you will encounter.
- Religious beliefs around food and beverage – Different beliefs and practices you may experience when dealing with social environments around eating and dining.
- Customs & Etiquette – Some customs and historic eating habits that influence the industry today.
- Environment – creating a better environment and understanding those around you
- Equality and anti-discrimination - Equal rights for stakeholders and what not to do
- Language – Barriers and how to benefit from communication with many cultures body language and diverse lingual interactions.
- Stereotyping – What to avoid and some common issues you may encounter.
- Learning abilities & Disabilities – Understanding others, helping and assisting those without physical, emotional and intellectual competence in areas, getting the support you require.
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
5 Star Online Training Pty Ltd is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements 5 Star Online Training is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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