This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.
Customer Testimonials
“Best aspect was online availability.”
“Support was fast and helpful.”
“Easy reading and visual aspects.”
Intended audience
The course has been designed to provide training for all staff in Australian organisations.
What you will learn
This course will provide an understanding of how to:
- drivers and influences that can lead to and escalate conflict
- the human body’s reaction when faced with conflict
- key signs of increasing tension in individuals
- how to assess threat and risk using a logical threat and risk assessment model
- some aspects of the law in relation to conflict
- how to formulate strategies to minimise personal risk in conflict situations, and
- practical techniques to de-escalate and avoid conflict.
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
5 Star Online Training Pty Ltd is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements 5 Star Online Training is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working with others in all states and territories of Australia.
- Duration - 2 Hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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