If you are looking for assistance with your training please refer to the Help and Support page.

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Complaints Resolution

You may find a time when you don’t agree with an assessment decision or the way training is being conducted and you wish to lodge a complaint or appeal a decision. It’s OK, we’re here to help and support you through this process. Please download our complaints process (PDF, 266kb) or call our complaints department directly on 1300 496 337 please leave a message with a contact phone number and we will get back to you within 24 hours  (Mon-Fri, AEST business hours).