This short course will help you learn the areas of hospitality you may encounter conflict. You will learn how to deal with conflict, people and situations that may occur. This course will provide you with skills to ensure the best practice and outcomes making a comfortable and pleasant working environment.
Customer Testimonials
“Enjoyed learning about all the different areas and how to apply them in the work place.”
“I liked the Interactive aspect as well as the attached pdf links used for reference.”
“I liked the training, especially the constructive response when I’ve answered wrong.”
What You Will Learn
- Dealing with common customer complaints – Ways to diffuse situations and assist customers
- Coworkers – How to deal with possible conflict from coworkers and how to assist them.
- Suppliers – The different types of relationships you will encounter
- Neighbors – The common issues and ways to work side by side with external business and individuals
- Community – The best practices and how to contribute to the wider community
- Competition – Other venues similar to yours that you may have dealings with
- Management – Ways to deal with discipline and how to understand your managers
- Work life balance – Ensuring you get the most out of work and avoid impact on your personal life
- Socialising – Relationships outside of the working environment related to your venue
- Personal issues – How to deal with personal issues in the workplace
How you will be assessed
You will complete an assessment quiz at the end of each section of the course.
Qualification
On successful completion of this unit you will receive a certificate of completion. This document does not constitute a certificate of accreditation or a statement of attainment.
Roles and quality assurance
5 Star Online Training Pty Ltd is responsible for the quality of the training and assessment that you will receive. Based on you achieving these requirements 5 Star Online Training is responsible for issuing you with a certificate of completion.
Valid state requirements
This is a non-accredited 100% online training course is considered the minimum requirement for everyone working in hospitality. You will be issued with a certificate of completion.
- Duration - 1 hrs
- Skill level - Easy
- Language - English
- Students - 250,000 +
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